1 - BROWSE. Check out my designs and stationery items/products via my
Flickr photostream. My work may inspire you into ordering a totally custom item/design or you may already love one of my current items/designs and just need the color(s) and text modified. Design fees and/or custom design fees will apply to all orders (varies per project and per difficulty/complexity).
***Please keep in mind, all my current designs are available in any card size (A7, A2, etc), any style (pocket-fold, gift boxed, etc), any color(s), and any text. We can also upgrade or downgrade details of that specific stationery item/design to fit your specific budget. Also, you can create your own custom invitation set via my "Basic Pricing Chart" (see below).
2 - DECIDE. Decide if you're needing to place an order for a "customized design" or a "custom design". A customized design is picking one of my current designs and then having the colors and text customized per your request. A custom design is a totally new design, created to reflect all your requests and personality! Just let me know what your thinking as far as theme, style, colors, and budget. Feel free to email some inspirational images too.
***Please keep in mind, for all my current designs, we can lower price by modifying the set and taking out some design elements OR we can increase price by adding upgrades and other fun features if you want to "Bling" it up! i.e. We can get rid of the envelope liner to lower cost OR we can convert the design into an embellished Gift Boxed set to "Bling" it up.
3 - CONTACT ME. Then, fill out my "
Contact Me" form on my website. This is where you would inquire about an item(s), pricing, desired card size/style/colors/text, or to get a quote. Please write a detailed description of your desires and/or comments, so I can quickly reply with an accurate response.
4 - ORDER A SAMPLE. Then, once we have all the details finalized, you will need to order a fully customized sample (sample in your colors and text). Fully customized samples are required for all orders. This sample is to ensure client's satisfaction with material quality, colors, and any other design details. I will not proceed with your final order without your approval of the fully customized sample. Please keep in mind, we can proceed if you just need to make minor modifications to text and layout. Also, you can buy a BASIC sample of any of my current designs. A basic sample is sold as-is or as-shown on my website (no color or text changes). This sample is a good first step if you're just curious about the item(s) and want to see the design and quality. However, once you decide you like what you see in this basic sample, you must then follow-up and order a fully customized sample before you can proceed with your final order. Fees will be applied accordingly and will be listed in the quote.
5 - CORRESPONDENCE VIA EMAIL. We will correspond via email throughout the entire ordering process from start to finish. Once the item details are finalized, I will email a final quote which includes an ETA (estimated time of arrival) for your order. Once you approve the final quote, we will arrange for payment (either on-line or off-line).
6 - PAYMENT. If making payment on-line (Paypal account), I will email a Paypal invoice. Once the invoice is paid,
your order is officially placed and you are on my schedule. If
making payment off-line (personal check, money order, or cash), I will await payment. Once payment is received and/or cleared
from the bank, your order is officially placed and on my schedule.
7 - MAIL COLOR SAMPLES. During the Sample Order process, please mail actual color samples, so I can color match, as this will allow me to get a "close-to-perfect" color match. You can send ribbon, fabric, paper, magazine article, anything that has your color(s) on it. Or you can provide CMYK color codes/numbers. Another great option is making a trip to Lowes or Home Depot. Go to their paint section and pick out your colors from the free paper sample swatches. Mailing address will be provided when needed. FYI - Computer screens do not reflect true color(s) and all screens vary.
8 - DIGITAL PROOFS. During the Sample Order and Final Order process, digital proofs are emailed for client review, comment, and final approval. Digital proofs are not sent until the order has been placed and color samples have been received. Proofs will be emailed within days or weeks, pending on your order details we agreed upon in the sample and/or final quote. The digital proof is for your review, comments, and for final approval. Once you give final approval, I will start production/printing.
***My Lady Dye is NOT responsible for proof-reading and does not assume
any responsibility for the correctness of the text and/or wording on
items (spelling, letter capitalization, punctuations, etc.). Once
approved, printing commences and no further changes can be made, unless
the client re-purchases the item(s).
9 - PRODUCTION. All orders have an ETA (estimated time of arrival). I will keep you updated on the progress of your order and will email you when it's completed and ready to ship out, which at that time, I will provide a tracking number.
***Please expect at least a 2-6
week turnaround, which is dependent on your quantity ordered and other
orders that are incoming and already in process. Typically, all samples (basic, customized, or custom) are completed in 2 weeks and then shipped. Typically, wedding invitation orders are completed in 6-8 weeks and may
take longer, pending on my current bookings and schedule. So please make sure you plan ahead and place your order as soon as possible! I offer RUSH order service (completion within days and then shipped), SLIGHTLY RUSH service (completion within 9 to 12 days and then shipped).
PLEASE NOTE: The RUSH service for Wedding Invitation orders is completion within 3 weeks and then shipped. The RUSH service for Gift Boxed Wedding Invitation orders is completion within approx. 4 1/2 weeks and then shipped.
10 - FEES. Please read carefully, as one or more fees may apply to your order.
***Custom Design Fee - Partially refundable OR Fully refundable. This fee applies to all custom sample orders (custom designed sample per client's desires; up to 3 minor
revisions; additional cost for more revisions or major
revisions/theme changes). If you like the custom sample and decide to proceed with a larger order of this item, then 50% of this fee will be credited and applied towards that next order of the same item. If your order is over $500, after qualifying discounts and excluding shipping cost, then you qualify for FREE custom design services and 100% of the fee will be credited and applied towards that next order of the same item.
***Customization Fee - Refundable. This fee applies to all sample orders (sample is customized in your colors/text, and very minor graphic modifications if needed). If you like the sample and decide to proceed with a larger order of this item, then 100% of this fee will be credited and applied towards that next order of the same item.
***Design Fee - Non-refundable. This fee may or may not apply to your order. It will be on the final quote if it applies.
***Slightly Rushed Service - Non-refundable. 10% up-charge on
total cost of all items ordered, excluding shipping cost and/or design fees. Completion within 8-10 days and then
shipped. Shipping via USPS priority mail with INSURANCE (2-3
business days - NO guarantee). For invitation orders, this
turn-around time varies and will take longer.
***Rush Service - Non-refundable. 20% up-charge on total cost of all items ordered, excluding shipping cost and/or design fees. Completion within 2-3 days and then shipped. Shipping via USPS priority mail with INSURANCE (2-3 business days - NO guarantee). For invitation orders, this turn-around time varies and will take longer.
***OVERNIGHT Service - Non-refundable. 30% up-charge on
total cost of all items ordered, excluding shipping cost and/or design fees. Completion overnight and then
shipped. Shipping via USPS Express mail with INSURANCE (Guaranteed next day delivery). Order must be completed and shipped out by 5pm Central time. Please contact me ASAP to see if I can accommodate you!
***Sample Surcharge - Non-refundable. Applies to all samples and varies per item. Based on special order sample material item/items needed for your sample order.
11 - SHIPPING. All shipping is via USPS (United States Postal Service) with INSURANCE on full value of items & tracking number provided. I ship to the address provided by the client via my "Contact Me" form.
It is the responsibility of the client to notify me of any special
shipping needs or issues no later than the date of purchase. Any
shipping requests made after the date of purchase cannot be guaranteed
and a separate invoice will be emailed for any additional shipping costs. No shipment will occur if there are unpaid
fees.
FYI - Shipping quotes are estimates and actual shipping costs may be
higher than previously quoted. The client is understood to pay the difference in cost.
*** All clients/buyers shall comply with ALL my Shop Policies and Terms.
Placing an order confirms you are in full compliance to and in agreement
with all my Shop Policies and Terms.